ARCET Global

ARCET Global is the leading provider of professional services that can help improve your business.

Upcoming Events

UAE the Global Gateway to Growth
29 January 2020
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Webinar Customer Centricity Summit - East Coast
3 February 2020
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Webinar Customer Centricity Summit - West Coast
4 February 2020
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Receive recognition and learn from your peers through credible Business Awards Programmes


Public Masterclasses and In House training from world leading business transformation specialists


Improve specific areas of your business using our world leading business transformation specialists

Event & Awards Management

Raise your standards and engage your team through bespoke internal awards provided by our A-Z service

Who We Are

The team behind ARCET Global have an extensive history running awards programmes in the Middle East & Europe. Over 15 successful programmes over the past 5 years with prominent Government Partners and leading Institutes. We are a credible, trustworthy team who are passionate about improving and rewarding businesses.

Central Message

Helping organisations do better business through learning, recognition and building business communities


Become a leading organisation in raising the standard for businesses through transformational events, awards and training

Customer Promise

A credible, trust worthy group of professionals who are passionate about improving businesses

The Team

Mark Hamill

Chief Executive Officer

Richard Kennedy

Chief Operating Officer

Gabor Berecz

Business Development Consultant

Jennifer Noynay

Project Manager

Sandra Murray

Business Development Consultant

Laura Morton

Research & Admin Consultant

Cathal Conway

Research Consultant

Board Members

Graham Shapiro


Naila Al Moosawi

HR Advisor of CONSULT


Affiliate Partners

SIA Partners

Sia Partners is a unique management consulting firm composed of passionate consultants who are able to drive business changes to their customers.
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CX Talks

The goal for CX Talks is to bring together a variety of professionals from a wide variety of CX practices to meet, learn and share what each of us know about the growing CX profession.
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Trusted Vendors

Bankhouse Media

Bankhouse Media are an agency to cover all your media and online needs. Websites, Social Media, Video Production
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Sources Legal Translations

Sources Legal Translations provide high-quality translation, copywriting and proofreading services in Arabic – English and English - Arabic to meet all of your personal and business needs.
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Affiliate Partner


The team at Empathyce helps organisations benefit from building clear and effective Customer Experience programmes. From, for example, setting a CX Strategy to customer journey mapping and professional development, we give reasurance about the tactical, strategic and cultural priorities.
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Strategic Partner

Dubai Real Estate Institute

The educational arm of Dubai Land Department, providing regional licensing and international certification for the GCC
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Knowledge Partner

The Society for Human Resource Management (SHRM)

SHRM Middle East provides support to our members and partners via certification and professional development programs, conferences and in-house courses to both private and public-sector clients.
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Touchpoints Consulting

Touchpoints are a consulting firm based in Dubai, UAE specialising in CRM and Sustainability Communications
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MarketCulture makes it easy to measure, understand and act on employee feedback to create better customer experiences
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British Business Group

The British Business Group Dubai and Northern Emirates is a not-for-profit business group open to companies or individuals from the UK with business interests in the region.
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The Corporate Group

The Corporate Group (TCG) is the holding company for the leading business support service-based organization in U.A.E.
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Customer Experience Professionals Association (CXPA)

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.
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Dubai Carbon

Dubai Carbon was established to capture a growing niche market, catering specifically for the transition to a low-carbon and green economy through the consolidation of knowledge.
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Anodius is a consulting company providing end-to-end CX, CRM business solutions employing SAP and Salesforce platforms.
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Ethnogram is an istanbul based service design consultancy company. Thanks to its multidisciplinary team structure, the company provides services ranging from ethnographic research to customer journey analysis and new service design.
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Wavteq has over a decade of experience developing data-rich, cloud-based intelligence products focused on corporate expansion activity.
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Customer Institute

Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.
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DACH Customer Experience Awards 2020

This event is the first of its kind in the DACH region. Companies from Germany (D), Austria (A) and Switzerland (CH) have here the opportunity to present their Customer Experience initiatives to a panel of independent CX Experts.
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Media Partners


Juhi Yasmeen Khan is an entrepreneur, philanthropist & a social activist with a passion to work for the welfare of the underprivileged in society.
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MyCustomer is Europe’s leading online resource for customer-focused professionals, with over 100,000 members.
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