Certified Professional Trainer, Informa
Accomplished senior professional with over 35 years of experience holding senior leadership positions in international organizations (United Arab Shipping company, Lloyds register Levant area manager, Several leading positions in Orange Jordan, QA & processes Director, Head of Sales and customer relations, Direct report to the Group CEO as the Head of PMO and transformation,) with diversified fields of experience, including transformation programs design and execution, customer relations, balance score cards deployment, product and services launches, quality and business processes management, change management and improvement through six sigma, sigma lean and Project management through leadership of the PMO office, COPC deployment in customer service.
Strong background in program development and business processes management with an outstanding history of managing projects from initial conception, through development, to implementation.
A certificated surveyor/ industrial inspector, lead auditor, trainer, six sigma project manager, and a COPC registered coordinator.
Outstanding communication talents with proven ability to build and lead highly efficient teams, to train technical and non-technical personnel; with ability to convey complex concepts in understandable terms.