ARCET Global

Awards

Receive recognition and learn from your peers through credible Business Awards Programmes

OUR PROGRAMMES

Celebrating truly customer centric organisations

October 2020

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Celebrating the best in business and leadership around the globe

November 2020

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Celebrating the most customer centric organisations in Europe

September 2020

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SCORING MODEL

The purpose of the ARCET Global scoring model and criteria is to ensure that business storiesteams and leaders are scored accuratelyeffectively and independently. Giving both entrants and judges confidence that the winners are deserving.

Our scoring model is endorsed by the University of Chester Business School giving you confidence that all entries will be evaluated in a vigorous and thorough manner.

The University of Chester’s stellar commitment to Entrepreneurship and business excellence, echoes ARCET Global’s commitment to improve businesses around the world.

Written Entry
50%
Final Presentation
40%
Overall Score
10%

Each criteria scored 1-10 (10 being the highest score)

Scores are aggregated and given a percentage.​

After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.

Finalists who score within 3% of the highest marks of that category will be winners.

SELECTED JUDGES

Meet the judges from across our programmes who provide their specific industry knowledge in their chosen field to ensure a transparent scoring process.

Graham Shapiro

Chair of Judges CEO, GSD
Graham Shapiro is an award-winning inventor, designer & digital entrepreneur. A Fellow member of The Chartered Society of Designers and Chartered Institute of Marketing.

Diane Magers

CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She believes that brands who win choose to focus on human and emotional elements of business.

Phanindra Gollapudi

Head of Customer Experience - Technology, Dropbox
Phanindra is a strategic technology executive with over 20 years of designing, implementing and driving innovation across various customer processes at companies like Hewlett Packard Enterprise, Aruba Networks, Sony and Gillette. In his current role as Head of CX-Technology at Dropbox he is building the next generation user experiences powered by Artificial Intelligence with an obsession to delight the customers.

Stefan Osthaus

CEO - Experience5
Stefan has been a leader in Fortune 500 companies and an advisor to multinational organizations who seek to become more customer centric for more than 20 years. His passion and expertise have helped to improve the experiences of over half a billion customers and hundreds of thousands of employees around the globe. When he doesn’t work with clients somewhere on the planet, Stefan shares his insights and anecdotes as a global keynote speaker, trainer, and author.

Bruno Guimaraes

Community Manager - Founder, Amigos do CX
Bruno is the Director of Growth and Relationship management for Brazil at Mobile Marketing Association and the founder of local Brazilian CX community Amigos Do CX. Passionate about people and CX. He believes on the collaborative learning and on the values of communities. His goal with the A.CX is to integrate people, exchange experiences and constantly look for new initiatives to support market development. In his spare time is a triathlete, has completed 5 Ironmans, 8 marathons and 2 ultra marathons, crossing the Andes Mountains running.

Adrienne Doolan

CEO, Green Touches
Adrienne Doolan is the CEO of Green Touches, a professional consulting & environmental service provider of sustainable Facility Management (FM) in the Middle East. Combining a genuine passion for the environment, promoting a sustainable way of life and working with integrity, Green Touches, was founded in 2015, striving to bring an entirely new concept to the Facility Management industry in the Middle East.

Vijay Ramchandran

Senior Director of Customer Experience, Citrix
Vijay has led the strategy, design and implementation of CX and NPS programs for global organizations with 100K+ employees. In his current role, he leads the CX efforts for Citrix Systems and has been a primary force in transforming Citrix into an award-winning organization. I am attaching a photo and company logo.

Ian Golding

Customer Experience Specialist
A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

Olga Guseva

Managing Partner, Integria Consult
One of the leading CX strategy experts and advisors based in Russia, СXPA member, loyalty measurement and development coach, certified customer-centric corporate culture measurement and transformation specialist, MBA, Ph. D., keynote speaker and СХ blogger

Cary Cusumano

CX Design Strategist, Verizon Enterprise Solutions
Cary is a seasoned Customer Experience (CX) and Design Thinking professional in Verizon Enterprise Solutions. As a CX Design Strategist, he works with Verizon’s largest enterprise clients to articulate, design, and implement their CX strategy and vision. He is a Certified Customer Experience Professional (CCXP) and a 2016 winner of the Customer Experience Professional Association’s (CXPA) CX Impact Award.

Mike Kendall

Founder, The Customer Lab
Leveraging over 25 years of driving transformation inside loyalty-leading companies like Intuit, Capital One, and Humana, Mike Kendall (@DelightApostle) brings expert Customer Experience, Design, & Innovation methods, mindsets, and knowledge to organizations around the world.

Andy Netzel

VP, Voice of the Client/Employee, KeyBank
Andy Netzel, CCXP is VP, Voice of the Client and Employee at KeyBank, focused on CX measurement, journey mapping, prioritization and continuous improvement for commercial and consumer payments. He previously helped shape client journeys at Hoover vacuums and Things Remembered.

Gokhan Kara

CCXP, Enerjisa
Gökhan Kara is a Certified Customer Experience Professional (CCXP). He’s the first and the only CCXP in Turkey, founder and leads the Customer Experience Professionals Association Istanbul Network, awarded 2018 CXPA Most Innovative CX Day Event and 2019 Best Emerging Network. Gökhan is Customer Experience Manager at Enerjisa. He is a part time lecturer at MEF University and gives Customer Experience Management course for MBA students. He gives trainings and consultancy to compaines for creating better customer experiences.

Beatrix Kapitany

Global Carrier Head of Customer Experience & Transformation, Deutsche Telekom
Beatrix Kapitány is Head of Customer Experience, Transformation and Business Steering at Deutsche Telekom Global Carrier. With over 20 years of business experience, she has a proven track record with successful large-scale system integration and customer experience projects as well as strategic transformation initiatives. Today, she is putting her experience in these areas to use as a member of the organization’s leadership team.

Eryc Eyl

Lead CX Analyst, E Source
Eryc Eyl brings decades of experience in diverse roles and industries, as well as certifications in customer experience, organizational culture, and change management to his mission to improve the human experience of business. He supports utilities as an analyst for E Source, and speaks and consults widely on human experience.

Samie Al-Achrafi

CEO, Marmalade Fish
Samie is an award-winning speaker, author and facilitator. He is recognised as one of the world's leading authorities on organisational values and culture change He is known for his progressive learning interventions that transform organizations and embed lasting change.

Hessa Al Ghurair

Director - Human Capital, General Civil Aviation Authority
Hessa Al Ghurair is a highly-regarded expert, speaker, advisor and writer in the field of human resources, business, finance and aviation. Known for her refreshingly candid and insightful talks, she is a frequent keynote speaker in regional and global conferences

Michelle Brigman

Customer Experience Director, 7-Eleven
Reimaging Customer Experience for companies like 7-Eleven, Citi, and Dell, Michelle transforms culture to increase customer engagement, satisfaction, and loyalty.

Annette Franz

Founder + CEO, CX Journey Inc.
Annette Franz is an internationally recognized customer experience thought leader, coach, keynote speaker, and author. She recently published her first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business).

Alec Dalton

Sr. Manager of Global Quality, Marriott International
Alec specializes in service science. He is Senior Manager of Global Quality for Marriott International, and an Advisor for HorizonCX. Alec previously operated luxury hotels for The Ritz-Carlton and Disney. He co-authored both best-sellers in the Customer Experience book series.
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