ARCET Global

Awards

Tell your story, gain recognition for your efforts and learn from your peers at one of our unique Awards Programmes.

Our Programmes

Celebrating truly customer centric organisations

June 2020

Dallas, Texas, USA
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Celebrating the best in business and leadership around the globe

March 2020

Dubai, UAE
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Celebrating the most customer centric organisations in Europe

September 2020

Budapest, Hungary
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Scoring Model

The purpose of the ARCET Global scoring model and criteria is to ensure that business storiesteams and leaders are scored accuratelyeffectively and independently. Giving both entrants and judges confidence that the winners are deserving.

Our scoring model is endorsed by the University of Chester Business School giving you confidence that all entries will be evaluated in a vigorous and thorough manner.

 

The University of Chester’s stellar commitment to Entrepreneurship and business excellence, echoes ARCET Global’s commitment to improve businesses around the world.

 

Written Entry
50%
Final Presentation
40%
Overall Score
10%

Each criteria scored 1-10 (10 being the highest score)

Scores are aggregated and given a percentage.​

After all the presentations, judges score the overall entry out of 100 so they can reflect on which story captivated them.

Finalists who score within 3% of the highest marks of that category will be winners.

The Judges

Meet the judges from across our programmes who provide their specific industry knowledge in their chosen field to ensure a transparent scoring process.

Graham Shapiro

Chair of Judges CEO, GSD
Graham Shapiro is an award-winning inventor, designer & digital entrepreneur. A Fellow member of The Chartered Society of Designers and Chartered Institute of Marketing.

Dr Nour El Deen Reda

Managing Director, Rassyat Digital Marketing
Nour is a Highly Influential Real Estate Multi-Channel Digital Marketing and Communications Expert consultant.

Cary Cusumano

CX Design Strategist, Verizon Enterprise Solutions
Cary is a seasoned Customer Experience (CX) and Design Thinking professional in Verizon Enterprise Solutions.

James Duthie

Owner, Touchpoints Consulting & Communications
A seasoned communications expert with nearly 30 years experience across Europe, Asia Pacific and the Middle East. He has worked with many blue-chip companies to develop their brands in international markets. He has developed world-class customer engagement programmes for several of the region’s biggest brands.

Brijesh Dhruve

Chief Environment Officer, ENOC
Mr. Brijesh holds a Bachelor of Chemical Engineering with Post Graduate Diploma in Environment & Sustainable Development and MBA in Environment Management. He is a Lead Auditor in ISO 14001 & 9001 with over a decade of experience in implementing, maintaining and auditing Environment Management System.

Brooke Cowling

Co-founder & COO, Digital of Things
With more than 12 years of experience, Brooke is an expert at helping businesses reach their audiences through understanding the customer experience. She has worked with not-for-profits to large multinationals, and has delivered results on five continents, across 80 countries.

Nikki Moss

General Manager, Capita Dubai Limited
A customer and people centric, inspirational leader with a proven track record of improving business performance, people engagement, customer satisfaction and profitability of Customer Service departments

Fadi Al Khazali

HR Specialist, The Ministry of State for Federal National Council Affairs
Certified international assessor and Team leader of an EFQM evaluation team. Worked with various consultancy, training and development institutions, and has considerable scientific and knowledge experience in the field of excellence, institutional development and human resources, as well as the areas of enterprise gap analysis, self-assessment, etc

Marc Karschies

Managing Partner, Karschies, Ceron & Alred Consultants
Marc Karschies is considered one of the leading global experts on integrated Customer Experience (CX), Customer Service (CS), Service Quality (SQ), and LEAN Management. Marc’s international cross-industry advisory and training activities include Corporate and Service Strategy, Customer Experience Management, PMO Setup, Design Thinking & Innovation, &integrated KPI & Measurement Systems.

Diane Magers

CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She believes that brands who win choose to focus on human and emotional elements of business.

Mahmoud Al Burai

Senior Advisor, Real estate Regulatory Agency Dubai, Chairman, Middle East Sustainable Development Institute
Mahmoud Hesham El Burai is Senior Advisor, Real Estate Regulatory Agency Dubai and Chairman of the Middle East Sustainable Development Institute.

Garry Murray

CEO, PLACE Community Managers
Hard Working, dedicated Property & Real Estate professional with multiple years experience across Facilities Management, Property Management, Owners Association Management and Sales & Lease of Residential, Commercial and Mixed Use low and high rise property.

Mohanad Alwadiya

CEO, Harbor Real Estate Senior Advisor & Instructor, DREI
An award-winning real estate professional and entrepreneur, popularly known as the “Wolf of Real Estate” and the “Oracle” of Dubai’s real estate industry and has become a fixture discussing property issues on local TV and radio.

Ayman Alawadhi

Managing Director, The Corporate Group
Ayman is Group Managing Director of The Corporate Group overseeing subsidiaries responsible for delivering one-stop-shop platform offering professional services related to business setup solutions and enabling both FDIs and foreign companies to do business in UAE and the region.

Nisreen Abu Hadba

Customer Experience & Quality Director
Nisreen N. Abu Hadba is a senior level professional with more than 19 years of experience in Customer Experience Management, Quality of Service, Customer Journey design & validation, Voice of Customer and Employees Insights, Quality & BPMI, EFQM Excellence Model, Project Management, Sigma Lean processes improvement tools

Amruta Kshemkalyani

Founder, Sustainability Tribe
Amruta Kshemkalyani is founder of Sustainability Tribe, a sustainability management consultant and a highly influential speaker and coach. Originally a mechanical engineer, she is a green buildings expert. Over last 13 years Amruta is contributing to sustainable development in the Middle east as well as helping businesses in sustainable transformation for a positive impact.

Aida Sahraoui

Founder & CEO, WONE
Aida Sahraoui is the Founder and CEO of WONe, a global digital performance marketing consultancy firm with strong roots in the GCC. Through WONe, Aida’s goal is to deliver beyond the scope of work in order to solve any strategic, technical and operational digital problems clients may have.

Marc Karschies

Managing Partner, Karschies, Ceron & Alred Consultants
Marc Karschies is considered one of the leading global experts on integrated Customer Experience (CX), Customer Service (CS), Service Quality (SQ), and LEAN Management. Marc’s international cross-industry advisory and training activities include Corporate and Service Strategy, Customer Experience Management, PMO Setup, Design Thinking & Innovation, &integrated KPI & Measurement Systems.

Marlan Hardie

People Engagement Officer, Worldwide Technology
Marlan operates as the People Engagement Officer for global service providers at World Wide Technology.

Balakrishna Murthy

Independent Consultant
Bala is a Certified Customer Experience Specialist who previously led Marketing, CRM and CX Practices as Business Director at Jacobsons.

Juhi Yasmeen Khan

Founder, JYK; CSR & Charity Initiative Expert, Dar Al Ber Society
Juhi Yasmeen Khan is a humanitarian, a philanthropist. a social activist, an entrepreneur and a fashion guru with a passion to work for the welfare of the underprivileged in the society.

Mohsen Malaki

Digital Transformation
Mohsen has over 19 years of experience covering emerging markets, across strategy, planning, and execution roles. Mohsen’s industry expertise spans telecom, media, digital, and technology. He is an expert in corporate strategy, corporate performance management and the XPP and Balanced Scorecard Norton-Kaplan methodology.

Leith Hoffensetz

General Manager, HTJM Real Estate Consultancy
An expert real estate lawyer with over 25 years experience in real estate development and operations. Leith has worked for multi-national corporations in Australia and UAE and is best known for her practical and common-sense approach solving all your real estate issues. Leith is at the forefront of the real estate industry in the UAE.

Samie Al-Achrafi

CEO, Marmalade Fish
Samie is an award-winning speaker, author and facilitator. He is recognised as one of the world's leading authorities on organisational values and culture change He is known for his progressive learning interventions that transform organizations and embed lasting change.

Talat Sheerazi Goldie

Group HR Director, Bukhatir Group
Talat has over 30 years of Human Resource experience, and has worked in a leadership role in various industries from Telecom at Paktel to Oil and Gas at BP , Aviation at British Airways, Financial Institutions at ABN AMRO Bank and Pharmaceuticals for GlaxoSmithKline.

Saif Sultan Al Abri

Senior Manager L&D, Omantel
Saif Sultan Al Abri is a committed HR Professional with over 19 years’ experience in Banking and Telecom Industry. Saif has become a trusted professional to senior business leaders in Oman for employee engagement and training aspects. He is a certified CIPD HR Professional. Saif added his noticeable finger prints since he took over the lead of Learning and Development in Omantel.

Marc Karschies

Managing Partner, Karschies, Ceron & Alred Consultants
Marc Karschies is considered one of the leading global experts on integrated Customer Experience (CX), Customer Service (CS), Service Quality (SQ), and LEAN Management. Marc’s international cross-industry advisory and training activities include Corporate and Service Strategy, Customer Experience Management, PMO Setup, Design Thinking & Innovation, &integrated KPI & Measurement Systems.

Jorge Castellote

Co Founder, Innoway
Jorge is co-founding partner of Innoway. Before that he spent more than seven years in Palladium, a boutique consulting firm specialized in Strategy Execution.

Anita Siassios

Managing Director, ManagingCX PTY Ltd
Anita Siassios is a Certified Customer Experience Professional (CCXP) and first Australian certified Forrester CX-Pro.

Anas Almarie

Social Media Trainer for Corporates & Governments, PWC
Anas Almarie is a social media faculty at PwC’s Academy Middle East, in parallel he is the Director of Social Media Solutions & Training specialising in government and corporates at Social Station. Almarie is a media guest, contributor, author and keynote speaker across Asia, Middle East & Africa.

Amin Issa

Six Sigma & Change Management
Accomplished senior professional with over 35 years of experience holding senior leadership positions in international organizations with diversified fields of experience, including transformation programs design and execution( change leadership), customer relations, Process management and improvement through six sigma, sigma lean and Project management

Sudipt Shah

Founder & CEO, Digital of Things
For over 15 years, Sudipt has led digital initiatives in companies such as IBM, Lloyds Bank and Emirates. A British national, Sudipt relocated to Dubai in 2016 and is the Founder of Digital of Things, the region’s first pure-play UX consultancy.

Ian Golding

Customer Experience Specialist
A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.

Philippe Mathijs

Co-Founder and Director of Coaching, Reach Outstanding
Philippe Mathijs is the co-Founder of Reach Outstanding, a company which specialises in bespoke experiential learning, combined with powerful coaching. Philippe background consists of 25 years of experience in the business side of corporate, now focusing on his passion for coaching.

Mohamad El-Hinnawi

Customer and Digital Experience Expert
Mohamad is a Customer Experience Advisor and Consultant, focusing on research, development, training and delivery of Customer Experience Management frameworks and solutions.
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