Welcome to our Hub for all things Customer Centric. Here you will find all of our Public Courses, Community Events and Resources to help you become a truly customer centric organisation
All courses and seminars are designed by leading specialists. All graduates and attendees will be given access to case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional. The various courses are designed for those wishing to develop their understanding of best practice disciplines, tools and frameworks being used successfully by Customer Centric organisations from around the World.
Ian Golding, CCXP
A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world. Ian is one of the world’s most prolific CX Bloggers and the Author of one of the best selling CX books in ‘Customer What?’
David Reid, CCXP
David is a senior operational & strategic executive with over 20 years’ customer management experience and is certified as a CCXP – Customer Experience Professional, currently the only CCXP within CZ/SK. Having managed large scale global operations, with teams in excess of 1000FTE across 15 languages and 50+ nationalities, David learned quickly that when running successful customer centric operations, customer experience & employee experience are interlinked. As a CX Specialist at Be All Ears, David is passionate about improving the lives of others and now puts his focus into supporting businesses to be customer centric. Having resided within Czech Republic for 10+ years David is also passionate about improving the awareness around the value of CX and the CXPA competencies across the CEE region.
Stefan’s work with Fortune 500 multinationals has positively impacted the lives of over 500 million customers and hundreds of thousands of employees worldwide. His passion for helping organizations become more customer centric starts with people. As an executive, consultant, speaker, and coach, Stefan guides leaders and their teams to make the professional—and the personal—changes needed to be successful during the pivots that define their and their companies’ futures. As an evangelist for better business design, Stefan speaks globally and writes regularly.
Accomplished senior professional with over 35 years of experience holding senior leadership positions in international organizations (United Arab Shipping company, Lloyds register Levant area manager, Several leading positions in Orange Jordan, QA & processes Director, Head of Sales and customer relations, Direct report to the Group CEO as the Head of PMO and transformation,) with diversified fields of experience, including transformation programs design and execution, customer relations, balance score cards deployment, product and services launches, quality and business processes management, change management and improvement through six sigma, sigma lean and Project management through leadership of the PMO office, COPC deployment in customer service.
Dawn Ketteringham, CCXP
Dawn Ketteringham, CCXP is a certified customer experience specialist, helping companies to attract new business and nurture loyal, satisfied customers with first-class service.
Founder of Comhar Consulting, Dawn has over 20 years’ frontline experience and understands why customers chose the brands they do. Dawn has worked with a range of high-profile, multicultural clients around the world and customer experience is always key. She supports businesses to stay ahead of the competition with customer experience strategies to develop first-class service cultures.