ARCET Global


Come and see the latest and greatest in conversational AI with real world Applications and Use Cases.

Our partners Cognigy will take you through their cutting-edge Chatbot and AI Agent solutions, combining Generative and Conversational AI, and showcase real-world examples that are revolutionizing the customer service industry.

Black Box will be discussing the latest trends in conversational AI and some of the most interesting use cases they are seeing with their Clients around the world.

02 August 2023
10:00 - 11:00 CT / 17:00 - 18:00 CET


JD Ackley
CX Solutions, Black Box

A highly experienced business communications professional with a deep knowledge of AI and digital transformation, JD is the Global CX Services Delivery leader for Black Box, which is a GSI with a foothold in 138 countries. Based in Barcelona and the Chicago metro area, JD previously ran the contact centre for US-based Retailer, Macy’s.

Thijs Waanders
VP AI Transformation, Cognigy

After obtaining his MSc in Strategic Management, Thijs Waanders worked as a software engineer and management consultant. He joined Cognigy to help build the most innovative conversational AI platform to date. At Cognigy, he works as a technology consultant and has been involved with multiple projects at some of Europe’s most prominent brands. Thijs loves to come up with new applications in the field of conversational UX and related technologies.

Mark Hamill

Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.

About Cognigy

Cognigy is an enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language.

Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

Cognigy Ranked #1 in 5 out of 5 Use Cases 2023 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms!

About Black Box

Black Box® is a trusted global solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses across the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerates customer success by bringing people, ideas and technology together to solve real-world business problems. Our customer experience solutions, services and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents.

To learn more, visit the Black Box website at Follow the company on Twitter @BlackBox_ns and on Linkedin at Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.


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