ARCET Global

CUSTOMER CENTRICITY

CUSTOMER CENTRICITY PROGRAMMES

We work with some of the world's leading business transformation specialists to bring about real, sustainable change in organisations. Unlike traditional firms, we work closely with the client and consultant/trainer who is delivering the material meaning you know exactly who will be responsible for executing your programme.

training

Our specialists and partners can deliver a host of in house training sessions such as Ian Golding’s world renowned CX Masterclass and a condensed version of MarketCulture’s Customer Culture Certification.

Develop your expertise and help your company build the customer-centric culture it needs to win Become CERTIFIED in the best practices and tools used by companies like Amazon, Google, and Apple in driving business performance to retain customers and engage employees

OUR SPECIALISTS

Click on the Specialists below for more information on their profiles and the services they offer:

Ian Golding, CCXP

Customer Experience

Dianne Magers

Customer Experience

Stefan Osthaus

Customer Experience

OUR TOOLS

We have partnered with several organisations to bring effective tools to help you achieve sustainable customer centric practices.

CX MRI PULSE ​

The Market Responsiveness Index (MRI) CX Pulse is a tool for leaders to benchmark how customer centric their organisation is. Validated by over 400+ companies across many industries, around the globe. One of the number one questions we are asked in relation to CX is; “Where do we start?”. You wouldn’t set sail without consulting a map and that is exactly what the MRI CX Pulse is.

ARCET Global Talent Management

Are you currently building a CX Team? Going through a CX Transformation Programme? Restructuring your existing business units to become more Customer Centric?

ARCET Global has partnered with CCR3, a global firm with a focus on people and performance management systems designed to get the best from your people whilst getting the people to protect your investment. Emotional Intelligence is now recognised as a far better measure of a person’s capability and it’s also responsible for the performance levels in your people and teams.

CCR3’s Discovery Process®️ and its ERP system, OneSource®️ allow any organisation to fully understand your employees and how best to drive performance forward. It gives the worlds greatest insight into a person’s character, not their ever changing personality, and identifies how they think and make decisions, how they are motivated to engage and identifies and predicts their behaviours on the job.

ARCET Global has worked closely with CCR3 to develop the ARCET Global CX Profile. A Valuemetric insight into a person’s ability to put the customer first. Based on the 6 competencies outlined by the CXPA and the 8 disciplines of a customer culture created by MarketCulture.

Balanced decision making is a key component and we’ll show you exactly how a person thinks and then makes a decision. Good, bad or ugly. At least you’ll know and can do something about it. No more guessing.

We can help you predict the likely behaviours that everyone see’s whilst that person is in the role and how they’ll interact with people and how they’ll approach a task.

We can tell you how to manage them, motivate them, engage them and the best way to communicate with them to get the best performance naturally.

We also help you understand their Values and why they can engage naturally in some tasks and interact with some people, but struggle with others.

We illuminate the emotional Intelligence of each person and map that to any role and any function, telling you in advance, if they have the emotional savvy to perform in the role and to what degree.

You have options to develop their potential to fill roles in advance using the Cloud based learning tool that develops Essential Business Skills, Life Skills and better Decision Making.

Start Your Transformation Journey Today

Bespoke Transformation Programmes designed specifically for your business.

ARCET Global work with CX Specialists to deliver transformation projects involving consultancy and training for companies. If you would like more information, please get in touch with us 

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