CUSTOMER CENTRICITY PROGRAMMES
We work with some of the world's leading business transformation specialists to bring about real, sustainable change in organisations. Unlike traditional firms, we work closely with the client and consultant/trainer who is delivering the material meaning you know exactly who will be responsible for executing your programme.
Our specialists and partners can deliver a host of in house training sessions such as Ian Golding’s world renowned CX Masterclass and a condensed version of MarketCulture’s Customer Culture Certification.
Develop your expertise and help your company build the customer-centric culture it needs to win Become CERTIFIED in the best practices and tools used by companies like Amazon, Google, and Apple in driving business performance to retain customers and engage employees
Click on the Specialists below for more information on their profiles and the services they offer:
We have partnered with several organisations to bring effective tools to help you achieve sustainable customer centric practices.
CX MRI PULSE
The Market Responsiveness Index (MRI) CX Pulse is a tool for leaders to benchmark how customer centric their organisation is. Validated by over 400+ companies across many industries, around the globe. One of the number one questions we are asked in relation to CX is; “Where do we start?”. You wouldn’t set sail without consulting a map and that is exactly what the MRI CX Pulse is.
ARCET Global Talent Management
Are you currently building a CX Team? Going through a CX Transformation Programme? Restructuring your existing business units to become more Customer Centric?
ARCET Global has partnered with CCR3, a global firm with a focus on people and performance management systems designed to get the best from your people whilst getting the people to protect your investment. Emotional Intelligence is now recognised as a far better measure of a person’s capability and it’s also responsible for the performance levels in your people and teams.
CCR3’s Discovery Process®️ and its ERP system, OneSource®️ allow any organisation to fully understand your employees and how best to drive performance forward. It gives the worlds greatest insight into a person’s character, not their ever changing personality, and identifies how they think and make decisions, how they are motivated to engage and identifies and predicts their behaviours on the job.
The solution gains a Valuemetric insight into a person’s ability to put the customer first. This is based on the 6 competencies outlined by the CXPA and the 8 disciplines of a customer culture created by MarketCulture.
Start Your Transformation Journey Today
Bespoke Transformation Programmes designed specifically for your business.
ARCET Global work with CX Specialists to deliver transformation projects involving consultancy and training for companies. If you would like more information, please download the brochure below.