For the first time, ARCET Global and Budapest Bank have partnered to bring the CX Community in Budapest some of the most thought-provoking topics to get the conversation started around true Customer Centricity. 

Part of a broader series of CX Community Events, we have assembled an incredible group of customer experience leaders who will be speaking and make up a special panel which will give a comprehensive insight from leading professionals and C-Suite executives.

Not only that, the Event will help raise the profile and importance of CX across the region.

Join CX thought leaders from the region and share ideas on Customer Experience, meet likeminded professionals and celebrate all things CX.

11 March 2020, Budapest


Laura Tengerdi, CCXP
Head of Communications and Customer Experience, SMT member, Budapest Bank
Laura Tengerdi is Head of Marketing Communications and Customer Experience of Budapest Bank. She is a Certified Customer Experience Professional (CCXP). She has over 20 years of experience in brand marketing, and is a big believer of the thought ’Customer First’, that mindset she mastered during the many years she spent as a senior leader in Unilever. Later in GE Capital and Budapest Bank she expanded her belief with putting employees in the forefront too.

Andrea Hanyecz, CCXP
Customer Experience Leader, Budapest Bank
Senior Customer Experience Manager of Budapest Bank. A Certified Customer Experience Professional and a Lean Six Sigma Master Black Belt and has spent over twenty years in business improvement in GE Capital and Budapest Bank in various positions in Finance, Quality, Operations, Customer Service and Marketing. She is passionate about driving cultural changes to transfer organisations towards customer centricity. Earned CCXP in 2018.

Gabor Berecz
Business Development Consultant, ARCET Global

With more than 10 years of experience in project and sales management in the Security and Innovation industry, Gabor has continued to develop and refine his talent for logistics, event management and marketing.

He led diverse teams, navigated change and built healthy, effective company operations by gaining valuable experience in many urban and regional business contexts.

For 8 years he is observing the positive effects of mindfulness on his own life, he is becoming inspired to teach others in how to live a healthier life.

Since 2019 Gabor has been involved in promoting Customer Experience across Europe, being responsible for a number of events including some world-leading specialists.


08:00 – Registration

08:30 – Introduction by Gabor Berecz & Laura Tengerdi

08:45 – First Speaker

9:15 – Talk by Andrea Hanyecz, CCXP

9:45 – Coffee Break

10:15 – Panel Discussion

10:45 – Third Speaker

11:15 – Fourth Speaker

11:45 – Goodbye


  • Price: Free 
  • Venue: Budapest Bank HQ, Budapest Bank Offices, Budapest, Xiii. Vaci Ut 193
  • Date & Time: 11th March 2020, 0800 – 1300