ARCET Global

CX DXB Customer Experience Community Event

JANUARY 26, 2023

CX DXB Customer Experience Community Event

Outlook on 2023
As we head into 2023 lets discuss what lies ahead for the Experience Management Professional and C-Suite to stay ahead of the curve. Hosted by Google and presented by ARCET Global and The International Customer Experience Institute. 
We will be discussing
  • The latest trends in Experience Management
  • What 2023 holds for business leaders
  • What Customers want in 2023
  • How to continually innovate
The Speakers
CEO, International Customer Experience Institute (ICXI)

Ladislau has worked as a senior executive in leading multinational companies across several industries such as telecom, banking, insurance, retail, hospitality, travel and Fintech. He has over 20 years of experience working in contact centre, customer care and customer experience. His experience includes the developing of strategies for Customer Experience, Customer Care, Sales and Service to Sales; restructuring initiatives, building customer care support systems and processing optimization, conducted in Europe, the Middle East, Africa and South America.


Professor Graham Shapiro is an award-winning British inventor, designer & digital entrepreneur. A Fellow member of The Chartered Society of Designers, Chartered Institute of Marketing and The Royal Society of Arts. Professor of Innovation and Entrepreneurship at the University of Westminster, Ambassador of Innovation for The University of Cambridge, Entrepreneur in Residence at the University of Chester and Chairman of Arcet Global. Graham invented the interloopmailer® and Reggie®. For over 25 years his company Graham Shapiro Design (GSD®) has created online and offline visual communication for some of the world’s most respected companies. He is also the founder of The Graham Shapiro Foundation. A Charity that's aim is to establish a real way to support mental health, wellbeing and to inspire innovation and young entrepreneurialism in the UK.

Director AI & Advanced Analytics, Google Cloud EMEA

Alessio work together with customers to reinvent their business models, release new data-driven products and services, optimize thier operations, delight their customers with digital experiences and ultimately help them to drive sustainable growth. He is 100% committed to the success of their customers as their success is their team and his success

Vice President,

Mamoun is the Vice President of for South Europe, MEA & India. 16-year customer experience (CX) industry veteran. Prior to Mamoun worked in Cisco as the leader for Customer Experience Management solutions covering Europe & MEA, prior to that was the director for customer engagement solutions @ Avaya. His Entire Career Mamoun’s work in CX domain with wealth of knowledge about how to best leverage technology to help organizations transform their customer experiences and contact centers. Mamoun focuses on building the the right partners in each region to bring differentiated technology to each market to help businesses realize their CX goals through technology like: CCaaS, AI, Analytics and help them transform the way they engage with their customers



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