ARCET Global

Customer Experience Strategy Clinic

Are you stuck on where to go next with your Customer Experience game plan? Struggling to communicate the gains and successes with your Leadership? Looking for a clear path to drive ROI in your initiatives?

We are hosting a unique Customer Experience Strategy Clinic in both London & Dallas with two of the world’s most prominent names in Customer Experience, Ian Golding CCXP & Diane Magers CCXP. 

What is it?

  • A full audit of your current Customer Experience strategy and maturity
  • A report of strengths, weaknesses and opportunities
  • An in person 2 hour round table session with other CX Leaders to discuss common issues and challenges
  • A personalized Customer Experience proposal outlining Consultancy support to achieve success
  • A clinic on storytelling and communication to engage Leadership and get buy in for your CX Proposal

Who is it For?

Customer Experience Leaders/Managers who are looking to take the next step in their Customer Experience Journey. Be that the first step or where to go next? Perhaps you have already done great things and you are looking for the next innovation to push your Customer Experience to new heights.


Strategy and Maturity Assessment (Virtual)

In Person 2 Hour Round Table (In Person)

In Person presentation of your Proposal including storytelling and communication clinic

Key Dates

Registration Deadline

June 08, 2023

Individual Company Virtual Assessments

June 29, 2023

In Person Round Table and Clinic Events (London)

July 03 and 04, 2023

In Person Round Table and Clinic Events (Dallas)

July 13 and 14, 2023

The Cost?

$4,995: Fully refundable against your proposed consultancy engagement if you move forward within 60 days.

*Maximum 5 Round Table attendees per company

A special link with the fee in GBP can be requested.

Specialist Consultants

Ian Golding

A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian is one of the world’s most prolific CX Trainers and the Author of one of the best selling CX books in ‘Customer What?’

Diane Magers

Diane is a passionate, experienced Customer Experience executive, change agent and guide for new and developing customer obsessed leaders. She believes that brands who win, choose to focus on human and emotional elements of business.

Diane has over 25 years of building and growing Customer and Employee focus. She was recently interim CEO for the Customer Experience Professionals Association, following her post at AT&T where she led Customer Experience strategy by transforming customer and associate engagement. She also developed and led Customer Engagement at Sysco Foods Corporation

Book Your Place

Ian Golding, CCXP


Diane Magers, CCXP


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