ARCET Global

Dawn Ketteringham

Founder, Comhar Consulting

Biography

Dawn Ketteringham, CCXP is a certified customer experience specialist, helping companies to attract new business and nurture loyal, satisfied customers with first-class service.

Founder of Comhar Consulting, Dawn has over 20 years’ frontline experience and understands why customers chose the brands they do.  Dawn has worked with a range of high-profile, multicultural clients around the world and customer experience is always key. She supports businesses to stay ahead of the competition with customer experience strategies to develop first-class service cultures.

Clients

Courses

Customer Experience Consultancy and Training

With 23 years’ frontline experience, we understand why customers chose the brands they do. The answer isn’t product or price, but the way they’re made to feel. We’ve worked with a range of high-profile, multicultural clients around the world and customer experience (CX) is always key; it’s the reason why the brands getting it right are rewarded time and time again with loyal, happy customers.

Executive Coaching

As customer experience specialists, we believe that connecting frontline staff to the core CX principles is critical for understanding the bigger picture of your business. By examining these principles alongside the six levels of customer service, we help our clients to acknowledge and exceed the service levels expected of them.

Consultancy

We work closely with you to help you identify what it is that makes your business unique and teach your staff the practical skills and vocabulary required to provide the best possible customer experience every time. By understanding your core brand values, imbedding a compelling service culture and ensuring customer interactions consistently deliver value, only then can CX become your competitive advantage.

Testimonials

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