ARCET Global


MAY 25 2022
16:00-17:30 CT


Join us for a thought-provoking afternoon of networking and conversations about a few of today’s most relevant People & Culture topics, including Employee Experience, Stakeholder Analysis, and Psychological Safety

The Hosts

Diane Magers
CEO, Experience Catalysts

Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.

Dave Seaton
Founder & Consultant, Seaton CX

Dave Seaton is a customer experience consultant, helping CX leaders accelerate their impact through voice of customer insights, journey mapping, and CX strategy. He is a Certified Customer Experience Professional (CCXP) and former North American Customer Centricity Award winner.

Michelle Brigman
Sr. Director, Medallia

Michelle Brigman is a transformational Client Experience leader focused on innovating strategies to drive revenue, mobilize cohesive teams, and influence the customer experience. Michelle has created profitable results in CX leadership positions for global iconic brands such as 7-ELEVEn, Citi, and Dell. She was named Top CX Professional 2021, 2017 IT Executive of the Year, 2017 CXPA Innovation Award Winner, and Judge in the 2020 North America Customer Centricity Awards. Currently, she is the Sr. Director of Strategic Alliances for the #1 Experience Management platform Medallia, co-host of the Hard Won Wisdom podcast, Vice President of Women’s Leadership Network, and founder of Brave Balanced Women, where she helps Executive Women find balance through wellness practices, self-discovery, and a powerful tribe of advisors.



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