ARCET Global
Events
Diane Magers
CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.
Dave Seaton
Founder & Consultant, Seaton CX
Dave Seaton is a customer experience consultant, helping CX leaders accelerate their impact through voice of customer insights, journey mapping, and CX strategy. He is a Certified Customer Experience Professional (CCXP) and former North American Customer Centricity Award winner.
Marlan Hardie
Chief Digital Officer & Director of Diverse Suppliers, World Wide Technologies
Marlan operates as the Chief Digital Officer for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.
