UK & IRELAND CX Community Webinar

Join us for a UK & Ireland CX Community Webinar – Building Trust with Digital First Customers in 2022 where we will be discussing topics such as

  • As many customers have moved digital-first, how do businesses build trust with them in a non-contact environment?
  • How do they constantly provide great customer service and maintain high satisfaction scores?
  • How do they meet skyrocketing customer expectations for immediate and fast service, available anytime in their channel of choice
  • How can they provide an omnichannel customer support in order to delight customers effortlessly?

March 29 2022
08:00 - 09:00 GMT

The Speakers

Ian Golding
Global CX Specialist

A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying CX tools and methodologies. Ian is one of the world's most prolific CX Bloggers and the Author of one of the best selling CX books of 'Customer What'

Gareth Quinn
Co-Founder & Chief Operations Officer, Kairos

Gareth is Co-founder and Chief Operations Officer of Kairos, a sports technology company offering the world’s leading communications and operations platform for elite sports teams. Headquartered in Northern Ireland Kairos currently works with over 150 teams from 7 different sports across 11 countries including clubs like Manchester United FC, Liverpool FC in England, the NCAA Champions Marshall College, The Hurricanes in New Zealand and the Australian International Rugby Team. As a seasoned entrepreneur, Gareth has built and exited businesses while helping others do the same.

Founder, EI Evolution

Sandra is the first Goleman Emotional Intelligence (EI) coach in the UK. She’s also a lecturer at a business school in London. Sandra was a CX practitioner and then became a consultant and trainer in customer experience and employee experience in 2010. She recently started advising on effective remote work and EI.

Sandra runs a postgrad Applied Customer Experience and EI course and hosts annual learning events like the Ei Evolution Summit featuring people like Dr. Lisa Feldman Barrett and Dr. Daniel Goleman. Sandra’s a co-author and she gave her first TEDx in October 2020.



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