ARCET Global

Ian Golding

Customer Experience Specialist


A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. A highly influential freelance Customer Experience consultant, Ian advises leading companies on Customer Experience strategy, measurement, improvement and employee advocacy techniques and solutions. Ian has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals and has deployed Customer Experience tools and methodologies all over the world. Ian is one of the world’s most prolific CX Bloggers and the Author of one of the best selling CX books in ‘Customer What?’



Customer Experience Masterclass

Two day practical/interactive Customer Experience ‘masterclass’, teaching delegates how to ‘operationalise’ customer experience by taking them on a journey through our generic Customer Experience Management framework

CCXP Exam Readiness

Two days of specialist training to prepare candidates for the CCXP exam

Customer Experience Leadership

One day course enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more customer centric