Kore.ai Leaders Roundtable - Dubai

Unlocking Hyper-Personalization: Exploring the Role of Generative & Conversational AI in CX Transformation in the UAE

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Date: 29th May 2024
Time: 7pm to 9pm
Location: Ritz Carlton, DIFC, Dubai, UAE

Leaders Roundtable Dubai

In today’s digital landscape, businesses in UAE are facing unprecedented challenges in meeting the evolving expectations of consumers. According to a survey by Epsilon, 80% of consumers are more likely to purchase when brands offer personalized experiences, while McKinsey reports that personalization can deliver five to eight times the ROI on marketing spend and boost sales by at least 10%. With the rise of personalized experiences as a key differentiator, organizations are increasingly turning to advanced AI technologies to unlock new levels of customer engagement and satisfaction.

This roundtable event aims to delve into the imperative of hyper-personalization and explore how cutting-edge AI solutions, such as conversational AI and generative AI, can play a pivotal role in shaping the future of customer experiences in UAE.

Join us as we bring together industry experts, thought leaders, and business luminaries to discuss the transformative potential of conversational and generative AI in driving hyper-personalization. Through insightful discussions and collaborative exchanges, we will explore practical strategies, best practices, and real-world case studies that showcase the power of AI in delivering personalized interactions at scale.

Key topics to be addressed include:

  • Understanding the evolving landscape of customer expectations in UAE
  • Exploring the role of conversational AI and generative AI in enabling hyper-personalized customer experiences
  • Uncovering actionable insights and best practices for implementing AI-driven personalization strategies
  • Addressing challenges and opportunities in harnessing AI technologies to drive competitive advantage and customer-centricity.

Don’t miss this opportunity to gain valuable insights, network with industry peers, and discover how AI-powered hyper-personalization can propel your organization toward success in the digital age.

Agenda
7:00pm Registration and Networking
7:30pm Roundtable and Dinner
9:00pm End
speakers

Usman Wattoo
Vice President of Sales, Kore.ai​

Usman Wattoo is a highly accomplished senior sales leader with a proven track record of driving revenue growth and leading region & territory successfully, Usman is established as a trusted and influential figure in his field. With 19 years of experience in sales, Usman brings a wealth of knowledge and a comprehensive understanding of business applications such as ERP, CRM, BI along with Conversational AI and their transformative impact on businesses. Usman has a deep understanding of key industries in MENA region such as BFSI, Retail, Oil & Gas (E&P and Services), Healthcare, Manufacturing (EPC, ETO, MTO, MTS), Hospitality, Transportation & Logistics, Asset Management & Enterprise Services.

MARK HAMILL
CEO, ARCET Global

Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.

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