Join us for this free half day workshop on making CX Digital led by expert Mohsen Malaki, CCXP. 

Whether from nimbler startups or from established Silicon Valley tech giants, digital disruption is impacting key industries in advanced and emerging countries alike. From newspapers to the music industry, the impact of digitization has upended the traditional business models of incumbent firms. Many incumbents are left unprepared for the rapid changes to their market position and profits. 

19 November 2019, Dubai


Mohsen Malaki
Mohsen has over 19 years of experience covering emerging markets, across strategy, planning, and execution roles. Mohsen’s industry expertise spans telecom, media, digital, and technology. He is an expert in corporate strategy, corporate performance management and the XPP and Balanced Scorecard Norton-Kaplan methodology.

Mohsen was Senior Director of Strategy at Intigral, the digital media JV created by Saudi Telecom, Astro, and SRMG, based in Dubai. Intigral’s focus was IPTV, OTT TV, digital mobile content and services including apps, appstores, and mobile advertising.

Mohsen was also Senior Manager and Head of the Research & Intelligence Unit at Delta Partners, a boutique Dubai-based management consulting firm offshoot from Oliver Wyman, where he worked on projects in telecom, media, IT, digital services.. He specialises in Digital transformation (digital strategy & business models, digital customer experience, digital operations, digital operating models, culture and organization, ecosystem engagement and management, and corporate venturing). 


  • Venue: TBC
  • Date: 19 November 2019
  • Time: 8:00 – 12:00
  • Price: Free