MARKETCULTURE MRI CX PULSE

ARCET Global are thrilled to partner with MarketCulture. A global leader in Customer Experience Strategy to bring their Market Responsiveness Index (MRI) CX Pulse to our clients.

The Market Responsiveness Index (MRI) CX Pulse is a tool for leaders to benchmark how customer centric their organisation is. Validated by over 400+ companies across many industries, around the globe

One of the number one questions we are asked in relation to CX is; “Where do we start?”.

You wouldn’t set sail without consulting a map and that is exactly what the MRI CX Pulse is.

YOUR MAP TO A CUSTOMER CENTRIC CULTURE

The report provides you with information on your strengths and weaknesses across 8 disciplines that drive a great customer experience in highly customer centric organisations like Amazon, Google, Virgin and Apple.  

This enables leaders to act on information to drive improved business performance in areas such as
  • CX
  • Innovation
  • New Product Success
  • Sales Revenue Growth
  • Profitability

WHAT IS IT?

  • This online “pulse check” measures 8 disciplines of a customer centric organisation and benchmarks them against the best in the world.
  • Completed by a small sample across the organisation (30 Employees Max)
  • It takes just 10 minutes to complete and is completely anonymous
  • Comprised of 40 scaled questions and one open ended question

OUTCOMES

  • Highlight areas of strength and weakness in CX across the organisation
  • Benchmark against the best in the world
  • Gives a starting point so you can create a road map to becoming truly customer centric
  • Learn about the 8 disciplines that define customer centric organisations through e-learning

PROCESS

The whole process takes just 7 days:

Pay Online

Determine Participants

Survey deployed

Survey completed

Survey scored & analysed

Delivery of written report

INVESTMENT FEE

USD 3,000

MARKET CULTURE MRI CX PULSE

$3,000.00

Category:

CONTACT INFORMATION

If you would like more information, please contact Mark Hamill at mark@arcetglobal.com

X