ARCET Global are thrilled to partner with MarketCulture. A global leader in Customer Experience Strategy to bring their Market Responsiveness Index (MRI) CX Pulse to our clients.
The Market Responsiveness Index (MRI) CX Pulse is a tool for leaders to benchmark how customer centric their organisation is. Validated by over 400+ companies across many industries, around the globe
One of the number one questions we are asked in relation to CX is; “Where do we start?”.
You wouldn’t set sail without consulting a map and that is exactly what the MRI CX Pulse is.
The report provides you with information on your strengths and weaknesses across 8 disciplines that drive a great customer experience in highly customer centric organisations like Amazon, Google, Virgin and Apple.
The whole process takes just 7 days:
If you would like more information, please contact Mark Hamill at firstname.lastname@example.org