MARKETCULTURE MRI CX PULSE
ARCET Global are thrilled to partner with MarketCulture. A global leader in Customer Experience Strategy to bring their Market Responsiveness Index (MRI) CX Pulse to our clients.
The Market Responsiveness Index (MRI) CX Pulse is a tool for leaders to benchmark how customer centric their organisation is. Validated by over 400+ companies across many industries, around the globe
One of the number one questions we are asked in relation to CX is; “Where do we start?”.
You wouldn’t set sail without consulting a map and that is exactly what the MRI CX Pulse is.
YOUR MAP TO A CUSTOMER CENTRIC CULTURE
The report provides you with information on your strengths and weaknesses across 8 disciplines that drive a great customer experience in highly customer centric organisations like Amazon, Google, Virgin and Apple.
- CX
- Innovation
- New Product Success
- Sales Revenue Growth
- Profitability
WHAT IS IT?
- This online “pulse check” measures 8 disciplines of a customer centric organisation and benchmarks them against the best in the world.
- Completed by a small sample across the organisation (30 Employees Max)
- It takes just 10 minutes to complete and is completely anonymous
- Comprised of 40 scaled questions and one open ended question
OUTCOMES
- Highlight areas of strength and weakness in CX across the organisation
- Benchmark against the best in the world
- Gives a starting point so you can create a road map to becoming truly customer centric
- Learn about the 8 disciplines that define customer centric organisations through e-learning
PROCESS
The whole process takes just 7 days:
Pay Online
Determine Participants
Survey deployed
Survey completed
Survey scored & analysed
Delivery of written report
INVESTMENT FEE
USD 3,000
MARKET CULTURE MRI CX PULSE
€3,000.00
CONTACT INFORMATION
If you would like more information, please contact Mark Hamill at mark@arcetglobal.com
