Diagnostic

• Discover how customer centric your organisation is
• MRI Questionnaire for 25 people
• Benchmark Score against 500+ Organisations from around the world
• Circumplex of the 8 Disciplines of a Customer Culture
• Does not include verbatim comments
• Online tutorial to understand how to read the results of the circumplex

OUTCOMES

A full diagnostic into how Customer Centric your organisation is leading to a benchmark percentage across a database of 500+ organisations. Find out where you sit across the 8 disciplines of a Customer Centric Culture, where you are strong and where you can improve.