Full Diagnostic

  • Discover how customer centric your organisation is
  • MRI Questionnaire for 25 people
  • Benchmark Score against 500+ Organisations from around the world across industries
  • Circumplex of the 8 Disciplines of a Customer Culture
  • Includes Verbatim comments from the 25 employees to understand their reasoning for the score you have received
  • Online tutorial to understand how to read the results of the circumplex as well as the verbatim comments

OUTCOMES

A full diagnostic into how Customer Centric your organisation is leading to a benchmark percentage across a database of 500+ organisations. Find out where you sit across the 8 disciplines of a Customer Centric Culture, where you are strong and where you can improve. Hear directly from your employees (anonymously) how customer centric they believe you are and where your strengths and weaknesses lie.

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