Enterprise CX teams collect more customer feedback today than ever before, yet most still struggle to turn that data into action. Surveys pile up, sentiment scores get reported, and the gap between what customers say and what companies actually do about it keeps growing. This session brings together CX leaders to unpack what enterprise customers really want and how agentic AI is starting to close that gap, moving Voice of Customer programmes from passive listening to active, real time response. You’ll hear how leading teams are using AI agents to surface the signals that matter, act on feedback faster, and build VOC programmes that genuinely shape the customer experience rather than just measuring it.

Whether you’re running a mature VOC function or trying to get buy in for your first real investment in it, this is a chance to learn from peers who are doing the work, ask the questions that matter to your business, and walk away with practical ideas you can use right away.