Bringing together industry leaders, innovators, and change-makers from around the globe to explore the future of customer experience.
Whether you’re an experienced professional or just starting your journey, this seminar is your gateway to explore customer experience insights and a powerful network that will help you drive customer loyalty and satisfaction in today’s competitive landscape.
Ladislau Batalha is the CEO of the International Customer Experience Institute. He is Senior executive with a 25+ solid international career developed in multinational companies, with significant achievements working in Customer Experience, Customer Relationship Management, Customer Care and Remote Sales. Entrepreneurial, proactive, creative and result-oriented with a long history of success in restructuring initiatives, delivering great customer experience, building customer care support systems and processing optimization, conducted in Europe, the Middle East and South America.
Craig Lee is a globally recognised expert in customer, employee, and luxury experience advising Fortune 500 companies, public sector, government enterprises and SMEs on business growth and transformation. A trusted C-suite coach and keynote speaker, he has led impactful, customer-centric change across industries including finance, telecoms, luxury retail, education, healthcare, hospitality, and travel. Formerly CX Director at CXG and a senior executive of Customer Experience & Brand at Emirates, Craig is now an independent advisor and a Partner at Kinetic Consulting Services, where he continues to shape and influence strategic experience programs worldwide. Based in Dubai, he advises clients internationally.
JD is a tech entrepreneur and CEO of RAIZOR. He has a rich history in the contact center and AI space, becoming a top voice in the industry through his work with companies like Macy's, Oracle and Black Box. Based out of Barcelona, JD has a truly Global reach with bases in both Chicago and Dubai.
Aslan, the visionary founder of Renascence since 2019, brings a wealth of expertise as a celebrated author of a Customer Experience framework. Beyond writing, he is a dedicated Customer Experience coach, an engaging speaker, a skilled choice architect, and a passionate advocate for behavioral science. His mission is to assist brands in achieving clarity in their processes, environments, and decision-making frameworks.
