ARCET Global

Stefan Osthaus

Customer Experience


Stefan’s work with Fortune 500 multinationals has positively impacted the lives of over 500 million customers and hundreds of thousands of employees worldwide. His passion for helping organizations become more customer centric starts with people. As an executive, consultant, speaker, and coach, Stefan guides leaders and their teams to make the professional—and the personal—changes needed to be successful during the pivots that define their and their companies’ futures. As an evangelist for better business design, Stefan speaks globally and writes regularly. 



Fundamentals and Methods of Customer Experience

The CX Masterclass is aimed at those who want to further develop their knowledge about best practice disciplines, tools, techniques and methods in the field of customer experience that are used around the globe.


Advising Executive Management Action Plan Prioritisation CSM / ESM Measurement In House training Fundamentals and Methods of Customer Experience Available as in house training specific to your organisation