Our specialists and partners can deliver a host of in house training sessions such as Ian Golding’s world renowned CX Masterclass and a condensed version of MarketCulture’s Customer Culture Certification.
ARCET Global has partnered with CCR3, a global firm with a focus on people and performance management systems designed to get the best from your people whilst getting the people to protect your investment. Emotional Intelligence is now recognised as a far better measure of a person’s capability and it’s also responsible for the performance levels in your people and teams.
CCR3’s Discovery Process®️ and its ERP system, OneSource®️ allow any organisation to fully understand your employees and how best to drive performance forward. It gives the worlds greatest insight into a person’s character, not their ever changing personality, and identifies how they think and make decisions, how they are motivated to engage and identifies and predicts their behaviours on the job.
ARCET Global has worked closely with CCR3 to develop the ARCET Global CX Profile. A Valuemetric insight into a person’s ability to put the customer first. Based on the 6 competencies outlined by the CXPA and the 8 disciplines of a customer culture created by MarketCulture.
Our cloud based system, uses AI driven algorithms and enables the user through any smart enabled device from a PC to a mobile phone, putting the data literally in the palm of your hand.
The OneSource system has over 2,000 validated and benchmarked roles which allows an organisation to simply have the employee engage with the system via their chosen device, PC, tablet or smart phone.
They complete the on-line process and it gives you an unparalleled view into the character of that person in seconds, with over 94.8% accuracy and no psycho babble terminology, just relevant, easy to use insight on each person specific to their ability to put the customer first.