In the webinar we will demonstrate how CCaaS 3.0 can transform contact center operation by delivering rapid ROI as a result of immediate OPEX and TCO savings whilst improving CX and delivering business agility with simplicity.

Following the demonstration an esteemed panel will illustrate how various elements should work together to deliver the desired experience (data consolidation, CX strategy and KPIs, redefine agility and ease of delivering innovation, role of AI…etc.)

The Hosts
Founder, Customer Centric Strategist

International executive with over 25 years expertise in Central East Europe taking over different business situations, start-up, turnaround and realignment in financial, retail, and advertising sectors. Experienced business professional in customer centric strategies development, driving quality growth and sustainable profit through excellent customer and employee experience.

Vice President,

Mamoun is the Vice President of for South Europe, MEA & India. 16-year customer experience (CX) industry veteran. Prior to Mamoun worked in Cisco as the leader for Customer Experience Management solutions covering Europe & MEA, prior to that was the director for customer engagement solutions @ Avaya. His Entire Career Mamoun’s work in CX domain with wealth of knowledge about how to best leverage technology to help organizations transform their customer experiences and contact centers. Mamoun focuses on building the the right partners in each region to bring differentiated technology to each market to help businesses realize their CX goals through technology like: CCaaS, AI, Analytics and help them transform the way they engage with their customers

Head of Partnership, CXPA Hungary

A Certified Customer Experience Professional and a Lean Six Sigma Master Black Belt and has spent over twenty years in business improvement in GE Capital and Budapest Bank in various positions in Finance, Quality, Operations, Customer Service and Marketing. She is passionate about driving cultural changes to transfer organisations towards customer centricity. Earned CCXP in 2018.

Miroslav Prochazka
CX Manager, Anodius

Miroslav has been helping companies transform their Customer Experience and Employee Experience through the use of technology for half a decade. Before that he was embedded within Slovak Telekom influencing change from within.



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