ARCET Global

Veronika Luxemburg

Customer Experience Specialist


Veronika Luxemburg is a skilled global facilitator for Customer Quality Experience strategy and related global transformational change programs. She is the founder and CEO of CQX™ – Customer Quality Experience, bringing the disciplines of Customer Experience (CX) and Quality (Q) into a combined concept.

Being the first Customer Experience Professional (CCXP) and CX Training provider in Sweden as certified by the global Customer Experience Professionals Association (CXPA) in addition to proven tangible results across multiple sectors Veronika offers organisations a variety of training, speaking, and consultancy solutions. Additional expertise includes Lean Six Sigma and Professional Coaching as certified by the International Coaching Federation (ICF).

Working as a business manager, consultant and advisor for over 15 years in industries ranging from; Infrastructure Construction; Oil & Gas; Technology industries; Telecoms; Banking; Manufacturing and Business Education.  Most recently as Global Customer Excellence Manager for ABB Robotics, she created the vision and strategic implementation of a Customer Quality Experience transformation program in over 50 countries, touching over 6000 employees.



Customer Experience Masterclass

Two day practical/interactive Customer Experience ‘masterclass’, teaching delegates how to ‘operationalise’ customer experience by taking them on a journey through our generic Customer Experience Management framework

CCXP Exam Readiness

Two days of specialist training to prepare candidates for the CCXP exam

Customer Experience Leadership

One day course enabling leaders to better understand what is required of them, and the competencies they require in their people, to help their organisations become more customer centric