ARCET Global

DORA Compliance: Navigating Mandated Testing Requirements

Achieve Operational Resilience with Hammer & BlackBox

6th MARCH 2024
15:30 - 16:30 CET

The Digital Operational Resilience Act (DORA) is a new regulation that impacts financial entities including banks, insurance companies, investment firms, and information and communication technology (ICT) vendors operating within the European Union. 

Following years of drafting and debate, the official deadline for DORA compliance is January 17, 2025. Noncompliance beyond this date will lead to substantial fines accruing for each day of noncompliance.

Join our upcoming webinar designed to help you prepare for the DORA act. We’ll delve into testing the Operational Resilience of your ICT Systems and building robust testing frameworks. We will provide you with the opportunity to pose any questions to our experts regarding the upcoming legislation and seek guidance on ensuring compliance.

Agenda

1. Introduction
2. DORA Overview – Testing Operational Resilience of ICT Systems:
– Understanding Mandated Testing Requirements for ICT
– Implications of Failing to Comply with DORA
– Importance of Operational Resilience
3. Building Testing Frameworks through Hammer & BlackBox:
– Overcoming Manual Testing Limitations
– Harnessing End-to-End Testing Capabilities
– Simulating Disaster Recovery Scenarios
– Exploring Functional & Regression Testing
– Risk Mitigation Strategies
– Continuous Monitoring of Critical ICT Systems
– Monitoring and Management Solutions for Remote Workers
4. Q&A Session
– Open Floor for Questions and Answers
– Interactive Discussion on Key Topics
5. Closing Remarks:
– Summarising Key Takeaways

Speakers

JD Ackley
CX Solutions, Black Box

A highly experienced business communications professional with a deep knowledge of AI and digital transformation, JD is the Global CX Services Delivery leader for Black Box, which is a GSI with a foothold in 138 countries. Based in Barcelona and the Chicago metro area, JD previously ran the contact centre for US-based Retailer, Macy’s.

Dominic Kleiren
Global Channel & Alliance director, Hammer

Dominic is a senior channel, alliance and sales leader with more than 15 years of market experience working with Blue-chip IT, Consulting and CCaaS/UCaaS technology vendors.

Eric Day
Sr Solution Engineer, Hammer

Eric has 13+ years experience as a proven expert in the communications field. Specializing in Cloud and Premises based Communications Technology and Migrations. Contact center design & implementation, Solution Discovery, Planning, Problem Solving, & Negotiation, Project Management, Network Infrastructure, & IT Generalist.

About Hammer

Hammer stands as a global leader in CX Assurance, offering unparalleled value through cutting-edge testing and monitoring solutions that optimise customer experiences. With over two decades of expertise, our advanced testing and monitoring capabilities are designed to enhance ICT systems by proactively identifying and addressing issues before they impact customers. We empower businesses to uphold compliance, scalability and security in an ever-evolving landscape. With Hammer, you elevate your customer experience, minimise downtime and foster growth through exceptional service.

About Black Box

Black Box® is a trusted global solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses across the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerates customer success by bringing people, ideas and technology together to solve real-world business problems. Our customer experience solutions, services and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents.

To learn more, visit the Black Box website at www.blackbox.com. Follow the company on Twitter @BlackBox_ns and on Linkedin at https://www.linkedin.com/company/black-box. Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.

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