ARCET GLOBAL IN PARTNESHIP WITH
Gregorio Uglioni
Head Business Transformation, CX Goalkeeper
Gregorio Uglioni is an expert in Digital and Business Transformation, passionate about Customer Experience always striving for innovative solutions for internal and external customers. Gregorio is Head of Business Excellence and Customer Experience.
Judith van Herwaarden
Global Principal Customer Experience, HeidelbergCement
Judith van Herwaarden is Global Principal Customer Experience at HeidelbergCement - one of the largest building materials companies in the world with 50.000 employees, operating in over 50 markets. Judith has lead HeidelbergCement Groups' Customer Centric Transformation for the last 5 years, during which she’s travelled five continents building cultural, business and market expertise.
Pether Jonsson
Global CX Advisor – Manufacturing, SAP
Pether is a CX professional with more than 20 years of experience across the end-to-end customer journey. Specializing in leading change in large and complex organizations, he supports companies to develop and implement enterprise-wide Customer Experience strategies that drive business impact.
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