ARCET GLOBAL IN PARTNERSHIP WITH
People & Culture Series
Join us at this limited run series of actionable presentations around Organizational Change and Business Transformation
WHAT YOUR EMPLOYEES WANT AND NEED FROM YOU
Melissa Yerxa Ortiz
CEO, Activate Human Capital Group
Melissa’s expertise sits at the crossroads of Employee Experience/Engagement and CX. As CEO of Activate Human Capital Group, Melissa and her team enhance profitability, customer and employee loyalty, and productivity metrics. Their approach to improving CX is from the inside-out… through alignment of employee talents and calibration of Employee Engagement. Melissa and her team have worked with organizations in 47 countries and conducted Engagement research in 32 languages.
Diane Magers
CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.
Mark Hamill
CEO, ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.
CUSTOMER CENTRICITY
Ian Golding
Global CX Specialist Customer Experience Consultancy
World Renowned CX Author and Trainer. Ian is a certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.
Diane Magers
CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.
Mark Hamill
CEO, ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.
CUSTOMER CULTURE
DR LINDEN BROWN
CHAIRMAN, MARKETCULTURE
Linden has worked as a management consultant, academic and an entrepreneur in start-up organizations. For more than 20 years he has worked with multi-national firms in North America, Europe and Asia-Pacific to develop their market-focus capabilities and business strategies. He has had Visiting Professor appointments at several universities including INSEAD (France), Cranfield (England) and the University of Technology, Sydney (Australia). Linden has published 14 books on management, marketing and strategy.
SEAN CRICHTON BROWNE
HEAD OF GLOBAL PARTNERSHIPS, MARKETCULTURE
Sean Crichton-Browne for the past 5 years has been helping companies strengthen their customer-centric culture across the world. He has wide business experience in how companies develop a focus around customers that helps them to grow and prosper. Sean's role at MarketCulture is customer and partner engagement. His expertise has come from being on the front line with a deep knowledge and experience in sales and sales management. Prior to joining MarketCulture, Sean owned and managed his own solutions company for more than 25 years in Sydney. Sean works with MarketCulture clients and accredited partners to identify their needs and what solutions are relevant to satisfying those needs. Sean also has an expertise in speaking and workshop facilitation.
Mark Hamill
CEO, ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.
STRATEGIC COMMUNICATIONS
NIGEL OWEN
Chief Communications Officer, ARCET Global
An expert communications strategist with 24 years’ experience spread across the UK, Europe, UAE and Saudi Arabia. Nigel has a proven record of delivering engaging communications strategies, using a range of channels to influence stakeholders across a variety of audiences. Previously, Nigel led Internal Communications and PR teams for one of the UK’s biggest global brands (The Royal Bank of Scotland Group) and most recently provided communications strategy for the first bank merger in Saudi Arabia (SABB). Nigel has acted as a strategic communications consultant for technology firms Reaktor and Digital of things, helping establish their brands in new markets and lead the debate on topics such as digital transformation, innovation and AI. His work with UAE telecom du helped promote adoption of their digital services and win the Dubai Smart City contract. Nigel has also worked with Dubai Government to promote global best practice in the region’s real estate sector.
Mark Hamill
CEO, ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.
