ARCET Global


Nov 16 2021
1330 - 1430 UAE
Middle East & Africa

Nov 16 2021
0900-1000 CET

Nov 19 2021
0830 - 0930 CT
The Americas

CX Community Event Series

Join us for a friendly discussion around the latest & greatest CX topics and meet likeminded CX professionals.

the hosts

Diane Magers
CEO, Experience Catalysts

Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.

Marlan Hardie
Chief Experience Officer, Worldwide Technology

Marlan operates as the Chief Experience Officerr for global service providers at World Wide Technology. With 20 years in the customer care industry and a consulting background, Marlan has worked with many of the largest call centers in the telecom, cable, financial services, media and entertainment organizations. He evangelizes that “the brands that deliver the best customer experience have already provide the best employee experience.

Mark Hamill

Mark is a Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is now on building more engaging Awards and Events concepts along with assisting clients on the next stage of their journey to excellence.



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