MAR 29 2022
08:30 - 09:30 CT
People & Culture Series
Join us at this limited run series of actionable presentations around Organizational Change and Business Transformation
LINKING CUSTOMER & EMPLOYEE EXPERIENCE
Founder, EI Evolution
Sandra is the first Goleman Emotional Intelligence (EI) coach in the UK. She’s also a lecturer at a business school in London. Sandra was a CX practitioner and then became a consultant and trainer in customer experience and employee experience in 2010. She recently started advising on effective remote work and EI. Sandra runs a postgrad Applied Customer Experience and EI course and hosts annual learning events like the Ei Evolution Summit featuring people like Dr. Lisa Feldman Barrett and Dr. Daniel Goleman. Sandra’s a co-author and she gave her first TEDx in October 2020. Sandra has written and presented academic papers on emotional intelligence, customer experience and remote work and she regularly features as a guest discussing these topics on podcasts, webinars and in keynote speeches.
CEO, Experience Catalysts
Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She has over 25years of building and growing Customer and Employee focus. She is currently interim CEO for the Customer Experience Professionals Association. Most recently at AT&T, she led Customer Experience strategy by transforming customer and associate engagement.
CEO, ARCET Global
Mark is the Co-Founder and CEO of ARCET Global. A Leader in creating engaging content led events and Building CX Communities across the Middle East, Europe and the Americas. Mark’s focus is on building more engaging Event concepts along with assisting clients on the next stage of their journey to excellence. His entire career has been centred on Customer Experience from being product manager of the The International Standard for Service Excellence to becoming a successful serial entrepreneur. Mark's first business was set up in Dubai in 2013 with his latest venture, ARCET Global, having a footprint in Dubai, the UK and in the US too.